For Service Providers

General Information

• What is HomeRun?
• How do I sign up to HomeRun?
• How do I use this website?
• Why should I consider providing service via HomeRun?
• Which service requests will be forwarded to me?
• Do your service providers pay tax?

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Access and password

• How Can I Log In To My Account?
• Why is my e-mail address required to receive service from HomeRun?
• I forgot/do not know my password, what should I do?

Messaging/Communication/Information

• How do I message in private with the customer?
• Will I always be notified if a service is requested in accordance with my profile?

Reviews

• How are the reviews made in HomeRun used?
• Do service providers have the authority to remove negative reviews about themselves?

Payment and Refund

• What is the Opportunity Cost?
• Is the Opportunity cost refunded?
• What happens if the customer does not pay for the job?
• How is the the Opportunity cost calculated? Do you provide any discounts?
• Who will pay me for the job that I have accomplished?
• How does the monetary transactions take place?

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User Technical Support

• I cannot login to Huawei AppGallery App