For Customers

General Information

• How is HomeRun working?
• Do I need to register to use HomeRun?
• Are there any costs for submitting a request?
• What services can I request from HomeRun?
• Do you have a list/company directory of service providers?
• Can I get the phone number of the service providers without creating a request form or can you give me a price on the phone?

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Access and password

• Why is my email address required to be able to use HomeRun?
• I forgot/do not know my password, what should I do?

Messaging/Communication/Information

• How can I be contacted by service providers?
• How do I change my phone number?
• How do I turn the notifications off?
• I don't want to receive advertising emails, how can I cancel?
• I can't receive the emails that HomeRun sends, what can I do?
• Why do you ask for my phone number?

Reviews

• How should a good review look like?
• Am I able to review a service provider from whom I didn't receive a service through HomeRun?
• How and when do I make my review?

User Technical Support

• I have not received any SMSs from HomeRun, what can I do?
• I have not received a mobile phone confirmation SMS from HomeRun, what can I do?
• Huawei AppGallery I Cannot Login to the App